Course Descriptions and Volunteer Specialty Tracks

COURSE DESCRIPTIONS

Client Casework: Providing Emergency Assistance

Description

Client Casework is an instructor-led, video-supported course designed to train Red Cross caseworkers how to conduct effective client interviews and provide appropriate assistance to help meet a client’s immediate disaster-caused or disaster-aggravated needs.

This learning experience consists of a series of short instructor and video presentations interleaved with class discussions, which focus on the skills, knowledge and attitudes required of a Red Cross caseworker. This learning experience culminates in an interactive, hands-on simulated activity during which participants are provided the opportunity to conduct interviews, assess client needs and determine the appropriate assistance, using the tools and resources available to caseworkers.

Purpose

The purpose of this basic disaster services course is to prepare Red Cross employees and volunteers to perform the tasks of an Individual Client Services casework service associate.

Learning Objectives

After completing this course, participants will be able to—

• Demonstrate the skills needed to perform an effective client interview.

• Identify and demonstrate the correct use of the basic forms and tools needed to provide assistance to clients on chapter, multi-chapter and national disaster relief operations.

• Make appropriate decisions regarding the use of Red Cross resources and agency referrals when providing assistance to clients.

Participants

Participants will be Red Cross employees and volunteers who are interested in acquiring the knowledge and skills needed to conduct interviews and provide emergency disaster assistance to clients.

Others who may benefit from taking this training include those in Operations Management and anyone requiring an understanding of the operational procedures and tasks associated with conducting client casework.

Prerequisites

• Introduction to Disaster Services (DSGEN201C, Rev. 09/05)

• Fulfilling Our Mission: Translating Your Compassion Into Community Action (DSGEN200A, 07/06)

Length

This one-day course contains approximately 7.5 hours of instruction, two 15-minute breaks and a one-hour lunch (at the instructor’s discretion), to comprise a 9-hour training day. Your attendance and full participation during the entire course is required. The course may also be taught over two evenings.

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Client Assistance Cards: Caseworkers

Description

Client Assistance Cards: Caseworkers is a basic level online disaster course consisting of three separate learning modules that reside on the Red Cross Learning Management System (LMS).

The course introduces caseworkers to the role of issuing Client Assistance Cards by interviewing clients, filling out the proper forms and activating Client Assistance Cards via phone. The course addresses both a disaster relief operation and a local response.

Purpose

The purpose of this online disaster course is to prepare Red Cross employee and volunteer caseworkers to properly receive and issue Client Assistance Cards during a local disaster response and on a disaster relief operation.

Learning Objectives

After completing this course, participants will be able to—

• Recall the purpose and advantages of a Client Assistance Card.

• Identify the characteristics of the Client Assistance Card.

• Verify the receipt of all appropriate materials for issuing Client Assistance Cards from Financial and Statistical Information Management (FSI) workers.

• Complete all forms associated with issuing Client Assistance Cards to a client.

• Explain how to activate a Client Assistance Card.

• Account for all Client Assistance Cards at the end of a work shift.

Audience

Red Cross employees and volunteers who are currently serving, or who are interested in serving, in the Client Casework activity.

Prerequisites

Client Casework: Providing Emergency Assistance (DSCLS202A, 07/06)

Length

The course is comprised of 3 modules, and takes approximately 2 hours to complete.

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Disaster Assessment Basics

Description

Disaster Assessment Basics is an instructor-led, basic level course. The course encompasses the tasks and responsibilities of the Disaster Assessment activity on a disaster relief operation. The course includes a section on local disaster incidents, which may be customized by the instructor for a local disaster program.

The Disaster Assessment Basics course is not a replacement for the Fundamentals of Disaster Assessment (DSIMS200B) course; it is a complementary course developed for a different audience. This new course is designed for local community volunteers, primarily Disaster Action Team (DAT) members.

The Fundamentals of Disaster Assessment course is the required course for all Disaster Assessment DSHR members, and is recommended for any volunteer who serves in a Disaster Assessment leadership role at the chapter even if that person does not deploy beyond the chapter.

Description

Disaster Assessment Basics is an instructor-led, basic level course. The course encompasses the tasks and responsibilities of the Disaster Assessment activity on a disaster relief operation. The course includes a section on local disaster incidents, which may be customized by the instructor for a local disaster program.

The Disaster Assessment Basics course is not a replacement for the Fundamentals of Disaster Assessment (DSIMS200B) course; it is a complementary course developed for a different audience. This new course is designed for local community volunteers, primarily Disaster Action Team (DAT) members.

The Fundamentals of Disaster Assessment course is the required course for all Disaster Assessment DSHR members, and is recommended for any volunteer who serves in a Disaster Assessment leadership role at the chapter even if that person does not deploy beyond the chapter.

Purpose

The purpose of this course is to provide a general overview of the tasks performed by Red Cross Disaster Assessment workers in support of a disaster relief operation and a local incident such as a single or multi-family fire.

Learning Objectives

Upon completion of this course, participants will be able to—

• Explain the importance of completing a disaster assessment.
• List the tasks needed to complete a disaster assessment.
• Complete the forms used in the collection process of disaster assessment.

Audience

Employees and volunteers of the Red Cross, primarily Disaster Action Team (DAT) members, other agencies and community organizations who desire to work in the Disaster Assessment activity.

Prerequisites

Fulfilling Our Mission: Translating Your Compassion Into Community Action (DSGEN200A)

Length

This course is 2.5 hours. Additional time may be required when the section on local disaster incidents is expanded. Full attendance of the entire course is required to earn a course certificate.

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Collaborating to Ensure Effective Service Delivery

Description

Participants in this course will gain a practical understanding of what a liaison is and what a liaison does—how they collaborate with diverse internal and external stakeholders to ensure effective service delivery in a manner that yields community trust in, appreciation for and goodwill toward the American Red Cross.

Purpose

The purpose of this course is to prepare Red Cross employees and volunteers to establish collaborative relationships that contribute to coordinated disaster response and help to ensure effective service delivery. This course will also prepare participants to begin conducting liaison activities in a chapter and establish a foundation upon which they can build toward a career as a liaison in the Disaster Services Human Resources (DSHR) System.

Learning Objectives

After completing this course, participants should be able to—

• Represent the American Red Cross, behaving in a manner consistent with the Red Cross mission and values.
• Explain the value of a Disaster Services liaison’s contribution toward a coordinated and effective disaster response.
• Seek, collect, evaluate and communicate critical information and bring to bear the resources needed by our stakeholders, supporting collective efforts to meet disaster-caused needs.
• Establish an “environmental awareness” of the specific disaster response settings in which liaisons work and monitor for changes.
• Initiate, develop and maintain relationships that help to ensure universal access to and community support of disaster response and recovery.
• Manage stakeholder expectations to affect a coordinated response.
• Monitor the effectiveness of interactions with others.
• Assemble, organize and employ the tools and resources needed to meet the performance expectations of a Red Cross Disaster Services liaison.
• Enhance community trust in, appreciation for and goodwill toward the American Red Cross by effectively communicating and facilitating the delivery of Red Cross programs and services.

Audience

Participants will be Red Cross employees and volunteers with an interest in serving as a liaison in a chapter or building toward a career as a liaison in the DSHR System. Those serving in other disaster programs and services who are interested in improving their ability to collaborate with others toward the achievement of effective and enhanced service delivery may also benefit from taking this course.

Prerequisites

Fulfilling Our Mission: Translating Your Compassion into Community Action (DSGEN200A, Rev. 09/07)

Familiarity with Red Cross programs and services and how they support service delivery.

Recommended

• Mass Care Overview (DSMCC200A, Rev. 04/07) or Community Services Overview (ARC 3068-6, Rev. 09/05)
• Client Casework: Providing Emergency Assistance (DSCLS202A, 07/06)

• Working With Total Diversity (A1503)

• Additional basic level disaster training courses

• Experience working with a Red Cross chapter, community and labor organizations, government agencies and/or diverse populations.

Given the purpose, objectives and subsequent design of this course, training and experience beyond what is required for this course is recommended. This training requires a collaborative learning environment where both participants and instructors must draw upon their knowledge of and/or experience in Red Cross disaster service delivery. Without this knowledge or experience participants and the instructor may find some of the discussions and activities challenging and lacking in necessary relevance and learning impact.

Length

This is a two-day course comprised of 12 hours of instruction, 60 minutes of break time interspersed throughout and two 1 hour and 30 minute lunch periods (at the instructor’s discretion). Attendance the entire time is required.

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Disaster Frontline Supervisor

Description

Disaster Frontline Supervisor (DFS) is an instructor-led, basic level course. Participants receive the Disaster Frontline Supervisor Handbook, which provides disaster relief operations supervisors with tools that support their success. The handbook is for use on operations and in the classroom.

The Disaster Frontline Supervisor course combined with the Disaster Frontline Supervisor Simulation (DSSSS602A) replace Supervision on Disaster Assignment (DSSSS600A) and Supervision in Disaster (ARC 3086). To meet the training requirements for a supervisor position in the Disaster Services Human Resources System completion of both the course and simulation is required.

Purpose

The purpose of this course is to prepare supervisors to lead a team of disaster workers to deliver high quality client service and to create a climate that promotes worker satisfaction.

Learning Objectives

As a result of this course, participants will be able to—

• Identify the factors that make supervising in a disaster environment unique.
• Identify the roles and responsibilities of a supervisor on a disaster relief operation.
• Describe the supervisor’s role in building a team and creating worker satisfaction.
• Identify what it takes to organize and lead a work unit.
• Recognize situations and behaviors that require feedback, coaching or corrective measures.
• Describe the process for providing an effective performance evaluation.

Audience

Volunteers and employees of the Red Cross who aspire to supervise a work unit on a disaster relief operation, and those who want to refresh their supervisory skills.

Prerequisites

Applicants should have the training and experience equivalent to a Service Associate in an activity in which she or he expects to become a supervisor.

Length

This course is 3.5 hours in length.

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Disaster Frontline Supervisor Simulation

Description

Disaster Frontline Supervisor Simulation (DFSS) is an instructor led, basic level course. The simulation builds on the information presented in the Disaster Frontline Supervisor (DFS) course. The simulation provides participants an opportunity to practice key supervisory skills and use the Disaster Frontline Supervisor Handbook as a resource.

The Disaster Frontline Supervisor Simulation combined with the Disaster Frontline Supervisor course (DSSSS601A), replace Supervision on Disaster Assignment (DSSSS600A) and Supervision in Disaster (ARC 3086). To meet the training requirements for a supervisor position in the Disaster Services Human Resources System, completion of both the course and simulation is required.

Purpose

The purpose of the simulation is to provide participants an opportunity to practice their supervisory knowledge and skills in leading teams that deliver high quality service and to create a climate that promotes worker satisfaction.

Learning Objectives

As a result of this simulation, participants will be able to—

• Provide workers with appropriate assignments and build an effective team.
• Practice coaching and giving feedback to workers in a variety of situations.
• Describe ways to maintain team morale and worker satisfaction.
• Practice communicating change in a positive manner.
• Describe the considerations in providing an effective performance evaluation.

Audience

Volunteers and employees of the Red Cross who aspire to supervise a work unit on a disaster relief operation, and those who want to refresh their supervisory skills.

Prerequisites

Applicants should have the training and experience equivalent to a Service Associate in an activity in which she or he expects to become a supervisor.

Length

This course is 3.5 hours in length.

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Disaster Instructor Specialty Training

Description

Disaster Instructor Specialty Training (DIST) is an instructor-led course designed to enhance and refine the presentation skills of instructor candidates for basic level disaster courses.

This learning experience consists of a series of brief presentations and interactive discussions focused on the instructional techniques, course structure and delivery methods required to meet the diverse learning needs of disaster course participants. Instructor candidates will enhance their skills through practice teaching in a model classroom environment with feedback and coaching provided by qualified DIST instructors.

Purpose

Disaster Instructor Specialty Training is an instructor-led course designed to prepare knowledgeable and experienced Disaster Services workers to teach basic level disaster training courses, thereby ensuring uniform and quality disaster training consistent with Red Cross policies and the regulations and procedures of Disaster Services.

Learning Objectives

After completing this course, participants will be able to—

• Identify the teaching methods used in training settings and explain how each can be most successful.
• Interpret and correctly teach from disaster training course designs.
• Explain the role of the Disaster Training System.

Audience

Participants for this course should be carefully selected by the participating Red Cross units and approved by their service area. It is absolutely essential that every participant meet all participant requirements or learning objectives will not be achieved. Only those participants expected to serve as active instructors of basic level disaster training courses should be recommended for this training.

Participants will be Red Cross employees and volunteers with disaster relief experience within the Red Cross unit and experience instructing or a demonstrated ability to work effectively in group settings.

Prerequisites

Required:

• The basic course that the candidate intends to teach.
• Sufficient operations knowledge and experience to be able to convey accurately the concepts, principles and procedures contained in the course the candidate intends to teach and to be able to answer participants’ questions.

Recommended:

• Collaborating to Ensure Effective Service Delivery (ARC 3089-4, Rev. 06/04)
• Serving People with Disabilities Following a Disaster (online component) (DSPSS200C, 07/06)
• Working with Total Diversity (ARC 1503)
• Disaster Instructor Specialty Training – ARC 3090
• Rev. 03/00, Fact Sheet Rev. 10/08 - Page 2 of 2
• Working Together: Building Effective Paid and Volunteer Staff Relationships

Length

This course consists of 13 hours of instruction. The course should be taught over two days with one hour for lunch and two 15-minute breaks each day for total course duration of 16 hours. Attendance the entire time is required.

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Disaster Kitchen Training

Description

This course is designed to give the learners the opportunity to learn about and practice working in a kitchen to prepare meals for delivery to clients affected by a disaster. The course includes lecture, table group exercises and a day-long practical application of knowledge and skills by preparing meals in a kitchen.

Purpose

The purpose of this course is to prepare Red Cross and partner agency staff to work at a kitchen site and prepare large numbers of meals for those affected by a disaster. Activities at a kitchen site include: preparing the food in the kitchen and working in the yard/supply area and mobile feeding area, if needed.

Learning Objectives

After completing this course, participants will be able to—

• Utilize safe food handling procedures.
• Understand the process of food preparation and delivery.
• Determine Mass Care feeding requirements for a disaster response.
• Understand the needs of a suitable food preparation facility and the additional material resource requirements for the facility.
• Work efficiently with supervisors to receive, inventory, store and distribute supplies delivered to the kitchen site.
• Understand the closing procedures for a kitchen site, including the return of supplies and unused items.

Audience

Participants will be Red Cross employees and volunteers and representatives of other partner agencies who may need experience in Mass Care food preparation. Participants must be able to lift 50 pounds.

Students are expected to prepare a meal during the class and must bring attire that will allow them to prepare food, load and unload ERVs and clean the kitchen and ERVs. Specific items needed are the following:

• Disaster vest (in case a media event is planned around the class or the cooking/delivering of the food)
• Baseball hat or stocking cap (hairnets will be available at the kitchen if participants do not bring other head wear)
• Comfortable shoes with rubber or non-skid soles

Prerequisites

Required:

• Community Services Overview (ARC 3068-6, Rev. 09/05) or Mass Care Overview (DSMCC200A, Rev. 04/07)

Recommended:

• ERVs: Ready, Set, Roll (ARC 3068-4, Rev. 09/05)
• Shelter Operations (ARC 3068-11, Rev. 09/05)
• Logistics: An Overview (ARC 3071-1, Rev. 09/05)
• Logistics Simulation (ARC 3071-2, Rev. 02/98)

Length

Total instructional time is 16 hours. The course is designed to be taught in two days. The first day will be in the classroom with an hour for lunch and two 15-minute breaks. The second day is spent in a practical exercise in a kitchen where the participants prepare a meal to be served to a designated group of people. Attendance is required for the entire course.

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Emergency Operations Center/Incident Command Liaison

Description

Government and emergency management settings are specialized environments where critical operational decisions that support a disaster response are made. Therefore, the importance of our relationships with government and emergency management partners and our ability to staff local and state incident command posts and emergency operations centers with competent Red Cross personnel is a high priority for our organization.

Because the consequences of our ability to manage these relationships and serve our partners can have significant and high profile ramifications, government and emergency management assignment settings require a special cadre of knowledgeable disaster workers, who understand the inner workings of both a government and Red Cross disaster response.

Purpose

The purpose of this basic Disaster Services course is to prepare Red Cross employees and volunteers who will be assigned to government and emergency settings to work collaboratively with Red Cross partners, helping to ensure a coordinated response that results in effective service delivery.

Learning Objectives

After completing this course, participants will be able to—

• Represent the Red Cross to our government and emergency management partners in a manner consistent with the Red Cross mission, vision, values and procedures.
• Establish, maintain and enhance our collaborative relationships with government and emergency management partners of the Red Cross.
• Explain the value of a liaison’s contributions toward a coordinated and effective disaster response, when assigned to a government and emergency management setting.
• Compare and contrast the basic systems and structures used by the government and the Red Cross to manage respective emergency and relief operation activities.
• Establish an “environmental awareness” of the specific settings in which a liaison, assigned to a government or emergency management setting must be prepared to operate.
• Seek, collect, evaluate and communicate critical information and bring to bear the resources needed by Red Cross, government and other emergency management stakeholders in support of coordinated efforts to meet disaster-caused needs.
• Identify and manage stakeholder expectations to affect a coordinated multi-agency response.
• Assemble, organize and employ the tools and resources that are needed to meet the performance expectations of a liaison assigned to a government or emergency management setting.

Audience

Participants will be Red Cross employees and volunteers who will represent the organization to our government and emergency management partners, when assigned to incident command and multi-agency coordination centers and other emergency management settings.

Prerequisites

Required:

• Collaborating to Ensure Effective Service Delivery (ARC 3089-4, Rev. 06/04)
• Sufficient operations knowledge and experience to provide a functional understanding of the concepts, principles and procedures associated with disaster assessment, sheltering, feeding, the provision of individual assistance and the basics of operations management needed to participate adequately in the discussions and activities contained in this course.

Recommended:

Although not course prerequisites, the following Federal Emergency Management Agency independent study courses are required to continue working in the Government Liaison activity:

• IS-100 Introduction to the Incident Command System
• IS-200 Basic Incident Command System
• IS-700 National Incident Management System
• IS-800 National Response Plan

Additionally, the following FEMA course is recommended for Government Liaisons:

• IS-650 Building Partnerships with Tribal Governments

Length

This one-day course contains approximately 6.5 hours of instruction, two 15-minute breaks and a one-hour lunch (at the instructor’s discretion) to comprise an 8-hour day. Full attendance of the entire course is required.

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ERVs: Ready, Set, Roll

Description

This course is designed to provide learners with the opportunity to learn about and use an Emergency Response Vehicle (ERV) and all related equipment.

Purpose

The purpose of this basic level Disaster Services course is to prepare Red Cross employees and volunteers to operate an Emergency Response Vehicle (ERV) and its equipment safely and effectively to meet feeding and other service needs of people affected by disaster.

Learning Objectives

After completing this course, participants will be able to—

• Identify and use all ERV equipment.
• Explain what is meant by the term “Integrated Service Delivery.”
• Describe safe food handling procedures.
• Describe how the dissemination and collection of information provide quality service to clients.
• Explain proper maintenance requirements and procedures.

Audience

 Participants will be Red Cross employees and volunteers who work on Emergency Response Vehicles.

Prerequisites

Required:

• Community Services Overview (ARC 3068-6, Rev. 09/05) or Mass Care Overview (DSMCC200A, Rev. 04/07)
• Valid driver’s license
• Satisfactory Department of Motor Vehicle (DMV) Report

NOTE: Please review the Corporate Safety Policy Program (ARC 4514), Part 2 – Safety and Loss Control Programs: Primary Loss Area I – Fleet Control for more information

Recommended:

• Logistics: An Overview (ARC 3071-1, Rev. 09/05)
• Defensive Driving Course Certificate

Length

This course consists of two parts. The first part contains approximately three hours of self-study. At the conclusion of the self-study, participants must attend the second part, which consists of the combination of an ERV orientation and a road test. Participants must complete both parts of the course. The total estimated time to complete the second part of the course is dependent upon the number of participants and the availability of equipment.

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Foundations of Disaster Mental Health

Description

This course consists of a series of presentations, interactive discussions and table group activities designed to support participants learning of the key concepts, knowledge and skills required of anyone who is assigned to Disaster Mental Health (DMH). To the extent possible, this experience allows participants to apply their learning to real-world examples that reflect the work-related challenges experienced by DMH, be it on a Disaster Action Team response or serving on a larger disaster relief operation.

Purpose

The purpose of this basic level Disaster Services training is to prepare licensed mental health professionals to provide for and respond to the psychological needs of people across the continuum of disaster preparedness, response and recovery.

Learning Objectives

After completing this training, participants will be able to—

• Identify the American Red Cross Fundamental Principles and mission, the disaster services structure and the disaster settings in which mental health professionals work.
• Describe the collaborative relationships the Red Cross has with federal, state and county agencies, national and state mental health associations and other voluntary agencies.
• Describe the mental health role in Red Cross disaster response and recovery and the context within which disaster services are provided.
• Recognize the psychological impact of disasters on adults, children, families and communities.
• Apply the interventions used by Red Cross mental health workers with clients, including adults, children, families, responders and disaster workers.
• Describe the legal and ethical implications of disaster mental health work, including licensing, HIPAA regulations, confidentiality and professional ethics.
• Identify opportunities for becoming involved with American Red Cross Disaster Mental Health through their local chapters and the Disaster Services Human Resources (DSHR) System.

Audience

Participants will be licensed mental health professionals who are considering becoming involved in Red Cross disaster mental health (DMH) preparedness, response and recovery activities at their local chapter and on national disaster relief operations.

Prerequisites

Required:

Mental health professional with a current state license, to include:

• Counselor
• Marriage and Family Therapist
• Psychiatrist
• Psychologist
• A registered nurse (RN) with psychiatric nursing experience and training beyond the normal rotation required for a RN.
• Social Worker

Recommended:

It is strongly recommended that all participants complete:

• Fulfilling Our Mission: Translating Your Compassion into Community Action (DSGEN200A, Rev. 09/07)
• Client Casework: Providing Emergency Assistance (DSCLS202A, 07/06)
• Working With Total Diversity (ARC 1503)

Length

This one-day course contains approximately 6.5 hours of instruction, two 15-minute breaks and a one-hour lunch, at the instructor’s discretion, to comprise an eight-hour day. Full attendance of the entire course is required to receive a certificate of completion.

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Fulfilling Our Mission: Translating Your Compassion Into Community Action

Description

Fulfilling Our Mission: Translating Your Compassion into Community Action is a basic, entry level instructor-led course, which introduces potential disaster volunteers and members of other local agencies to the role of the Red Cross in the community's actions in preparing for, responding to and recovering from emergencies and disasters. The course will enable individual volunteers to translate their care and compassion for their community into action and provide information to other community agencies on Red Cross work and possible partnership in preparation for and response to a disaster.

Purpose

The purpose of this course is to enable participants to translate their care and compassion into community action, through a uniform message. The participants will be able to assess how to use their skills and abilities to strengthen the capacity of both the community and the Red Cross to better serve people affected by disaster. They will understand the mission of the Red Cross, the principles and values that support the mission and the expected behaviors of Red Cross volunteers and employees in the conduct of that mission and then will be given the next steps.

Learning Objectives

After completing this course, participants will be able to:

• Apply the Fundamental Principles and the Values and Guiding Behaviors to decisions and actions in providing excellent customer service to all of our constituents.
• Explain how the Red Cross Mission serves as the foundation to integrate with broader community efforts to prevent, prepare for, respond to and recover from disasters and other emergencies.
• Identify the five constituents of the Red Cross, recognize their differing needs and describe how Red Cross organizes around meeting those needs.
• Assess their skills and resources and identify two opportunities to translate their care and concern for the community into action.

Audience

Participants will be any potential disaster volunteers and members of other local agencies interested in supporting the role of the Red Cross in the community's actions in preparing for, responding to and recovering from emergencies and disasters.

Prerequisites

Recommended:

• Introduction to Disaster Services (DSGEN201C, Rev. 09/05)

Length

The course can be completed in 3 to 3 ½ hours.

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Fundamentals of Disaster Assessment

Description

Fundamentals of Disaster Assessment (DSIMS200B) is a blended learning course consisting of two components, online (DSIMS200C) and instructor-led (DSIMS200A). Successful completion of both course components is required to receive a certificate of course completion.

The online training component of the course (Part 1) resides on the Red Cross Learning Management System (LMS). It provides an overview of the Disaster Assessment activity and its related tasks.

The instructor-led component of the course (Part 2) will reinforce and build upon content presented in the online component while providing participants with the opportunity to apply their knowledge and develop skills in Disaster Assessment through applied learning activities.

Purpose

The purpose of this basic level Disaster Services course is to introduce the critical role of Disaster Assessment, explore related preparedness tasks, learn how to collect and communicate disaster assessment information, and become familiar with how disaster assessment information supports management and service delivery decisions.

Learning Objectives

As a result of this training, participants will be able to—

• Identify the benefits and criticality of providing disaster assessment information during the early stages of disaster response.
• Identify, collect and communicate disaster assessment information that enables the work of Disaster Services Human Resources (DSHR) groups and activities.
• Apply concepts of the information process that support management and service delivery decisions.
• Identify damage classifications by dwelling type.
• Determine the method of data collection based on size and scope of the disaster.
• Identify strategies and resources to ensure collection of accurate disaster assessment information.
• Define actions that can be undertaken during readiness that will enable a chapter to conduct timely, effective and efficient disaster assessments.
• Explain the importance of identifying and developing relationships with external resources before a disaster occurs and reasons to activate connections to those resources following a disaster.
• Identify and demonstrate the characteristics of an effective Disaster Assessment worker that maximize the results Disaster Assessment generates for its customers.

Audience

Participants will be any Red Cross employee or volunteer who works in disaster response including, but not limited to, Disaster Assessment workers, chapter leadership and disaster relief operation administrators.

Participants will be expected to:

• Apply concepts learned from Fundamentals of Disaster Assessment, Part 1 (online component) in Fundamentals of Disaster Assessment, Part 2 (instructor-led component). Therefore, participants should either complete Part 1 close to the time Part 2 is offered at the chapter or, if a significant amount of time has elapsed, review Part 1 online before registering for Part 2.
• Complete the “Challenge Me Exercise” from Module 4 of Part 1 and bring their assignment with them to Part 2.

Prerequisites

Recommended:

• Fulfilling Our Mission: Translating Your Compassion Into Community Action (DSGEN200A, Rev. 09/07)

Length

Fundamentals of Disaster Assessment Part 1 (online component) is comprised of six self-paced learning modules. It is estimated that it takes approximately 3.5 hours to complete all six modules Fundamentals of Disaster Assessment Part 2 (instructor-led component) is four hours in length with two 10-minute breaks included.

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Fundamentals of Disaster Public Affairs: The Local Response

Fundamentals of Disaster Public Affairs: The Local Response is a facilitator-led course that introduces Red Cross communicators to the critical tasks necessary to initiate a chapter disaster public affairs response.

Participants will have the opportunity to engage in case-based scenarios, group exercises, practice activities and open discussions. These participatory activities reinforce important concepts and meet segment objectives.

Purpose

The purpose of this course is to prepare Red Cross Disaster Public Affairs employees and volunteers to initiate the public affairs activity at their local chapter by—

• Providing an overview of the American Red Cross Disaster Public Affairs, enabling chapter communicators to begin working in the Disaster Public Affairs role.
• Explaining the Disaster Public Affairs structure on a local level.
• Preparing any Red Cross employee or volunteer to effectively respond to local media inquiries and to proactively present Red Cross messaging.

Learning Objectives

After completing this course, participants will be able to—

• Describe the mission of Disaster Public Affairs.
• Explain the role of chapter communicators during a local disaster.
• Gather and organize information from a disaster scene.
• Identify and discuss Disaster Public Affairs tasks performed on a chapter-level disaster response.
• Define the roles of the media and the importance of a successful partnership.
• Describe the Red Cross policies regarding the media and the process for successfully working with them before, during and after a disaster.
• Understand the importance of preparedness and personal readiness.
• Identify opportunities for ongoing Disaster Public Affairs involvement.

Audience

Participants are Red Cross employees and volunteers, public information specialists, chapter executives and chairpersons and others who may find themselves acting as spokespersons for a chapter disaster response.

Prerequisites

Required:

• Fulfilling our Mission: Translating Your Compassion Into Community Action (DSGEN200A, 07/06)
• Disaster Public Affairs Overview (DSOSS201C, 07/07)

Recommended:

• Client Casework: Providing Emergency Assistance (DSCLS202A, 07/06)
• Mass Care Overview (DSMCC200A, Rev. 04/07)
• Fundamentals of Disaster Assessment (DSIMS200B, 08/06)
• Disaster Fundraising: Preparing and Responding in Chapters (A3074-3, 03/06)
• Shelter Operations (ARC3068-11, Rev. 09/05)

Length

This one-day course can be taught in 6 1/2 hours. That includes two 10-minute breaks and a one-hour lunch break.

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Fundamentals of Disaster Public Affairs: The National Response

Description

Fundamentals of Disaster Public Affairs: The National Response is a facilitator-led course that introduces Red Cross communicators to the critical tasks necessary to initiate a national disaster public affairs response. The course is designed for those individuals who will serve as Supervisors or Managers in the Public Affairs activity on a national disaster relief operation.

Participants will have the opportunity to engage in case-based scenarios, group exercises, practice activities and open discussion. These participatory activities are designed to reinforce important concepts and meet segment objectives.

Purpose

The purpose of this course is to examine the scope and responsibilities of the Public Affairs activity, in order to provide a framework in which to apply your public affairs knowledge, skills and experience on disaster relief operations.

Learning Objectives

After completing this course, you will be able to—

• Recognize and understand the characteristics and the structure of disaster relief operations.
• Identify the scope and responsibilities of the Public Affairs activity within a disaster relief operation.
• Understand the information needs of people affected by the disaster, partner agencies and internal and external audiences.
• Develop, implement and evaluate communication strategies that promote Red Cross Disaster Services and enhance the overall image of the Red Cross.
• Identify and manage current hot topic issues.
• Recognize the challenges in building a team and integrating local and visiting staff.
• Understand the importance of implementing a seamless transition from chapter public affairs responses to disaster relief operation and back to chapter response as the operation scales back.

Audience

The course is intended for Red Cross employees or volunteers who demonstrate the potential to serve in leadership positions (Supervisor or Manager) in the Public Affairs activity on a national disaster relief operation. The audience may also include public

information specialists, Public Affairs chairpersons and others who wish to be considered for deployment in the Public Affairs activity as supervisors or managers on a disaster relief operation through the DSHR system and supervisory staff members from all DSHR groups.

Prerequisites

Fundamentals of Disaster Public Affairs: The Local Response (DSOSS200A, 07/07)

Experience equivalent to a supervisor in the Public Affairs activity on a disaster relief operation.

Length

This one-day course can be taught in 6 and a half hours. Note, if there are more than 14 participants, you will need to add up to one additional hour. That includes two 10-minute breaks and a one-hour lunch break.

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Health Services Response Workshop

Description

Health Services Response is an instructor-led, basic level course designed to orient licensed health professionals to the roles and responsibilities of a Disaster Health Services volunteer when working on behalf of the American Red Cross to meet the disaster-related health needs of clients.

Course activities provide participants an opportunity to work as members of a Red Cross Health Services team to resolve complex problems. These activities require participants to apply their professional knowledge, experience and critical thinking abilities to the work-related challenges experienced by Red Cross workers who provide immediate assistance to clients in the aftermath of a disaster.

This course qualifies for 0.5 CEU credit under the International Association for Continuing Education and Training (IACET) guidelines.

Purpose

The purpose of this course is to prepare licensed health professionals to either work in their local chapter jurisdiction, or be deployed to a Red Cross disaster relief operation and function as health professionals within the Health Services Protocols.

Learning Objectives

Upon completion of this course, participants will be able to—

• Describe the role of the Red Cross Health Services worker.
• Identify and apply the Health Services Commitments to their actions as a Red Cross Health Services worker.
• Describe the Health Services disaster relief settings to which health professionals may be assigned.
• Assess the needs of Red Cross disaster clients and provide appropriate interventions and assistance according to the Health Services Protocols.
• Describe three possible challenges of working with diverse populations—including persons with disabilities (PWD)—and list useful strategies for providing assistance.
• Describe the purpose of the Health Services Protocols.
• Describe how public health concepts are integrated into the actions of Red Cross Health Services.

Audience

Employees and volunteers of the Red Cross who have a current professional license to practice as a CNA, EMT, LPN/LVN, PA, RN or MD.

Prerequisites

Fulfilling Our Mission: Translating Your Compassion Into Community Action (DSGEN200A, Rev. 09/07)

Length

This course is 6.5 hours in length including breaks. Attendance of the entire course is required to earn a course certificate.

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In-Kind Donations Workshop

Description

Organized into three separate modules, the In-Kind Donations Workshop introduces participants to in-kind donations and certifies them to work the in-kind activity on national disaster relief operations. Much of the information presented can also be applied to managing in-kind donations at the chapter level.

Module 1 provides an overview of in-kind donations and their importance to the American Red Cross, along with a summary of current in-kind policies and resources.

Module 2 addresses donations management issues, and offers strategies for tackling the challenges that come with unsolicited donations at chapters and on relief operations.

Module 3 is devoted exclusively to working with in-kind donations on national disaster relief operations, covering such topics as the responsibilities of in-kind on a disaster, solicitation skills and processes for recording and reporting in-kind gifts.

Purpose

The purpose of the In-Kind Donations Workshop is to familiarize participants with the American Red Cross position on in-kind donations and to prepare them to help manage in-kind gifts on disaster relief operations and at their chapter.

Learning Objectives

Upon completion of this course, participants will be able to—

• Understand the role of in-kind donations at the American Red Cross
• Understand current in-kind policies and resources.
• Practice effective donations management skills, which include recognizing the impact of unsolicited donations, employing good customer service skills, and identifying donations management tools and resources.
• Recognize the responsibilities of in-kind on national disaster relief operations.
• Demonstrate the solicitation techniques employed by in-kind staff when approaching companies.
• Identify the requirements that in-kind donations must meet to be accepted by the Red Cross.
• Understand the process of recording and reporting in-kind donations.

Audience

The In-Kind Donations Workshop is a prerequisite for anyone who wishes to work the in-kind activity on a disaster relief operation. Those seeking advancement within the Logistics function of the DSHR System are also strongly encouraged to take the In-Kind Donations Workshop. Since the course also focuses on in-kind activities in chapters, it is particularly relevant for fund raisers or others assigned with handling in-kind donations at the chapter level.

Prerequisites

There are no prerequisites for this training course.

Length

This one-day training course consists of roughly 6.5 hours of instruction, with a 1-hour lunch and two 15-minute breaks for a total of 8 hours of training. Participants must attend the entire course.

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Logistics: An Overview

Description

This course is designed to give the learners an overview of the Material Support Services group and the activities associated with it. The course consists of lectures and group activities.

Purpose

The purpose of this course is to provide basic information about the processes of Material Support Services activities in support of an American Red Cross disaster relief operation. Participants will learn about the skills, abilities and knowledge needed by Material Support Services workers and how they can become involved in their local chapter.

Learning Objectives

After completing this course, participants will be able to–

• Explain the role of the Material Support Services activities on a disaster relief operation and why they are needed.
• Define the three activities of Material Support Services that support a disaster relief operation.
• Describe the six processes that enable the activities of Material Support Services to be carried out successfully.
• Identify the skills, abilities and knowledge needed by workers in the Material Support Services activities.
• Develop a plan of action for involvement in the Material Support Services activities and the Red Cross.

Audience

Participants will be employees and volunteers of the Red Cross and other agencies and community leaders who wish to serve in or work with the Material Support Services activities on a disaster relief operation.

Prerequisites

Fulfilling Our Mission: Translating Your Compassion into Community Action (DSGEN200A, Rev. 09/07)

Length

This course is three hours in length. Full attendance of the entire course is required to receive a Certificate of Completion.

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Logistics Simulation

Description

This course is designed to give the learners the opportunity to practice using the skills and knowledge from Logistics: An Overview (ARC 3071-1, Rev. 09/05).

Purpose

The purpose of this training is to provide participants an opportunity to practice the knowledge and skills needed to run a successful logistical operation in their local chapter.

Learning Objectives

After completing this course, participants will be able to–

• Describe the logistical needs of a disaster relief operation.
• Identify and use a variety of resources to meet the needs of other groups.
• Demonstrate knowledge of transportation, facility, and supply procedures.
• Address common logistical problems effectively.

Audience

Participants will be Red Cross employees and volunteers who provide logistical support to relief operations in their own community.

Prerequisites

Logistics: An Overview (ARC 3071-1, Rev. 09/05)

Length

The course contains four hours of instruction. It may be offered in a one-day format including 1 ½ hours for breaks for a total length of 5 ½ hours. It may also be offered over two days with 2 ½ hours on the first day, and 2 hours on the second day including breaks. Attendance the entire time is necessary.

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Mass Care Overview

Description

This course is designed to introduce the learners to the activities for the Mass Care group. It involves video segments, instructor lectures and classroom activities.

Purpose

The purpose of this basic level Disaster Services training is to provide an overview of the activities performed by the Mass Care group in support of a disaster relief operation.

Learning Objectives

After completing this course, participants will be able to—

• Describe the role of Mass Care workers on Red Cross disaster relief operations and services they provide.
• Explain how Mass Care workers deliver quality service to clients.
• Match their interests, abilities, and skills with those needed in each Mass Care group activity.
• Develop a plan of action for involvement in Mass Care activities at the local Red Cross chapter.

Audience

Participants will be volunteers and employees of the Red Cross and other agencies and community leaders who wish to serve in or work with Mass Care group activities on a disaster relief operation.

Prerequisites

Fulfilling Our Mission: Translating Your Compassion Into Community Action (DSGEN200A, Rev. 09/07)

Length

This course is three hours in length. Full attendance of the entire course is required to receive a certificate of completion. This course may also be taken as a self-study. Participants must view the videotape and complete the activities in the workbook. After the participant has completed the course, he or she returns the videotape, completed quiz, action plan and course evaluation to a chapter resource person. At that time, the participant will receive a certificate of completion.

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Mass Casualty Disasters

Description

Mass Casualty Disasters is an instructor-led and video-supported course designed to prepare employees and volunteers to plan for and respond to mass casualty disasters.

This course combines a series of presentations and class discussions which use real-world examples to explore the four types of mass casualty disasters and the planning and response role of the Red Cross as part of an overall community response. This interactive learning experience culminates in a thought-provoking simulation of a mass casualty event where participants form teams, representing a Red Cross chapter, and must make decisions during the first 24 hours following the disaster event.

Purpose

The purpose of this course is to prepare Red Cross employees and volunteers to provide a more effective initial response to a mass casualty disaster.

Learning Objectives

After completing this course, participants will be able to—

• Define mass casualty disasters.
• Describe the Red Cross categories of mass casualty disasters.
• Describe the characteristics of the community response.
• Explain the Red Cross response to each category of disaster.
• Identify planning and preparedness activities that will strengthen the chapter response.

Audience

Participants will be Red Cross employees and volunteers who may respond to a mass casualty disaster in their own community.

Prerequisites

Fulfilling Our Mission: Translating Your Compassion Into Community Action (DSGEN200A, Rev. 09/07)

Additionally, participants must have responded to a large disaster either within their community or preferably on a DSHR assignment.

Length

The course consists of 6.5 hours of instruction, two 15-minute breaks and a one-hour lunch break to comprise an 8-hour training day. Attendance the entire time is required.

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Psychological First Aid: Helping Others in Times of Stress

Description

Psychological First Aid is an instructor-led, basic level course that consists of five separate segments and a self-review questionnaire. The course provides a framework for understanding the factors that affect stress responses in disaster relief workers and the clients they serve.

This course qualifies for 0.4 CEU credit under the International Association for Continuing Education and Training (IACET) guidelines.

Purpose

The purpose of this course is to prepare all American Red Cross workers to provide basic care, comfort and support to people who are experiencing disaster-related stress.

Learning Objectives

Upon completion of this course, participants will be able to—

• Describe how to recognize the signs of stress in clients, co-workers and themselves.
• Apply psychological first aid principles in providing immediate support to people who may be experiencing stress.
• Describe how to obtain additional mental health support for themselves, co-workers and clients.

Audience

Employees and volunteers of the Red Cross and members of local agencies who are interested in supporting the role of the Red Cross in the community’s actions in preparing for, responding to and recovering from emergencies and disasters.

Prerequisites

There are no prerequisites for this course.

Length

This course is 4 hours in length. Attendance of the entire course is required to earn a course certificate.

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Serving People with Disabilities Following a Disaster

Description

Serving People with Disabilities Following a Disaster is a blended learning, basic level course consisting of two components, online and instructor-led, which outlines American Red Cross policies and practices as they pertain to providing services to people with disabilities following a disaster.

A 45-minute online component provides general information for any employee or volunteer of the Red Cross who serves the public following a disaster. Additional classroom instruction, including a tabletop exercise, provides detailed training for disaster workers who are in direct and constant contact with people with disabilities. The instructor-led portion allows learners to practice skills obtained from the online portion of the course.

The instructor-led component of this course qualifies for 0.7 CEU credit under the International Association for Continuing Education and Training (IACET) guidelines.

Purpose

The purpose of this course is to outline policies and practices of the Red Cross related to providing services to people with disabilities following a disaster.

Learning Objectives

Upon completion of this course, participants will be able to—

• Recognize Red Cross policies for engaging and serving people with disabilities.
• Assess the needs of people with disabilities.
• Identify appropriate assistance for people with disabilities.
• Communicate effectively with people with disabilities.
• Apply Red Cross policies and practices for engaging and serving people with disabilities.
• Coach others at a site about fully involving people with disabilities.
• Coach others in properly serving people with disabilities.

Audience

Participants in the online component of the course will be employees and volunteers of the Red Cross who serve the public following a disaster.  Participants in the instructor-led component will be employees and volunteers of the Red Cross who interact directly with people with disabilities including, but not limited to, DSHR members serving in Health Services, Disaster Mental Health, Client Casework and Sheltering.

Prerequisites

Fulfilling Our Mission: Translating Your Compassion Into Community Action (DSGEN200A, Rev. 09/07)

The online component of Serving People with Disabilities Following a Disaster is a required prerequisite for the instructor-led component.

Length

The online course takes approximately 45 minutes to complete and is comprised of four modules. The instructor-led course is 8 hours in length including breaks.  Attendance of the entire course (online and instructor-led) is required to earn a course certificate.

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Shelter Operations

Description

This instructor-led course is designed for the learners to acquire knowledge of Red Cross policies and procedures for setting up, running and closing a shelter during a disaster. The course includes lecture and group exercises.

Purpose

The purpose of this basic level Disaster Services course is to prepare employees and volunteers of the Red Cross and other agencies to manage shelter operations effectively and sensitively as a team while meeting the needs of people displaced as a result of a disaster.

Learning Objectives

After completing this course, participants will be able to–

• Describe the procedures for opening, operating and closing shelters.
• Explain ways to demonstrate quality service.
• Organize available human resources as a shelter operations team.
• Identify resources available to assist shelter workers.
• Organize the physical facility and material resources to meet the needs of the people in the shelter.

Audience

Participants will be volunteers and employees of the Red Cross and other agencies and community leaders who will be working on shelter operations teams.

Prerequisites

Community Services Overview (ARC 3068-6, Rev. 09/05) or Mass Care Overview (DSMCC200A, Rev. 04/07)

Length

This course is three hours in length. Full attendance of the entire course is required to receive a certificate of completion.

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Shelter Simulation

Description

This instructor-led simulation is designed for learners to acquire knowledge of Red Cross policies and procedures for setting up, running and closing a shelter during a disaster.

Purpose

The purpose of this training is to provide participants with an opportunity to apply the knowledge, skills and abilities required to operate a successful shelter.

Learning Objectives

After completing this course, participants will be able to–

• Demonstrate shelter opening, operating and closing procedures.
• Identify and use available of resources to assist shelter workers.
• Work as a team to provide quality shelter services to clients.
• Address common shelter problems effectively.

Audience

Participants will be Red Cross employees and volunteers who will be working on shelter operations teams in their own community.

Prerequisites

Shelter Operations (ARC 3068-11, Rev. 09/05)

Materials

Participants should bring their workbooks from the Shelter Operations course (ARC 3068-11) for use during the simulation.

Length

This course is 3 ½ hours in length. Full attendance of the entire course is required to receive a certificate of completion.

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Weapons of Mass Destruction/Terrorism: An Overview

Description

Weapons of Mass Destruction/Terrorism: An Overview is an instructor-led course designed to create an awareness of the complex response issues and concerns associated with a Weapons of Mass Destruction/Terrorism (WMD/T) incident.

This learning experience consists of a series of presentations designed to share information and generate thought-provoking and interactive discussions that will orient participants to the real-world considerations of WMD/T planning and response.

Purpose

The purpose of this course is to provide basic information about the issues and safety concerns related to responding to a disaster incident in an environment involving Weapons of Mass Destruction/Terrorism (WMD/T). Participants will learn about the knowledge, skills and abilities needed by disaster workers performing duties in this environment.

Learning Objectives

After completing this course, participants will be able to—

• Identify at least five unique challenges in responding to a WMD/T incident.
• Identify some of the potential targets of terrorists, identify the types of weapons that could be used and identify health concerns associated with those weapons.
• Describe the Red Cross’ need for accurate information flow and rapid assessment of the incident; identify the “First Responder” agencies; and become aware of the Incident Command System.
• Identify some of the key learning points from the Red Cross’ history in responding to WMD/T incidents.
• Identify some of the planning and preparedness activities necessary to increase the chapter’s readiness to respond to a WMD/T incident.

Audience

Participants will be Red Cross employees and volunteers, community agency staff, community leaders and others who wish to learn more about a Red Cross disaster relief operation in a Weapons of Mass Destruction/Terrorism environment.

Prerequisites

Recommended

Fulfilling Our Mission: Translating Your Compassion Into Community Action (DSGEN200A, Rev. 09/07)

Length

This half-day course is 3.5 hours in length. Attendance the entire time is required.

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VOLUNTEER SPECIALTY TRACKS

Individual Client Services

Provides for clients using a casework process which may include financial assistance, counseling, health-related, and reunification services.

• Client Casework Evaluate needs, provide services and maintain records for clients.

• Health Services Assistance to meet disaster caused emergency health needs such as medications, medical equipment, treatment, and health recovery information.

• Mental Health Services Provides crisis interventions, mental health screening and assessment, emotional care and support, psychosocial education and mobilization.

• Welfare Information Facilitates notification from “inside” and “outside” disaster-affected areas, helping clients initiate timely contact with family members and loved ones.

• Recovery Planning & Assistance When client recovery needs are not met through personal, community and government resources, ARC will work to address remaining needs.

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Mass Care

Provides activities and services to the community as a whole, such as sheltering, feeding, and bulk distribution.

• Bulk Distribution Provide more than one item to more than one individual at one time. Traditionally this has been clean up items such as, flashlights, food coolers, gloves, etc.

• Feeding Provide snacks, meals, drinks and water using ERVs or other vehicles on routes within the impacted area or at a fixed location such as community center.

• Sheltering Provide congregate care for people displaced due to disaster.

• Community Programs Provide information and services such as those provided at Emergency Aid stations. Reach out to meet community disaster caused needs.

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Partner Services

Coordination of the services and necessary liaison activities with government and private agencies.

• Government Liaison Coordinate services with local, state, federal, and Tribal government partners, as well as internal ARC partners, for the benefit of disaster victims.

• Emergency Support Function 6 Work with FEMA, in accordance with the National Response Plan, to provide Mass Care responsibilities to affected communities.

• Community Relations Ensure that the interests, needs, concerns, and resources of individuals and organizations representing a broad array of groups are represented on a disaster.

• Labor Relations Link between Red Cross and all levels of organized labor in the disaster-affected community.

• Voluntary Agency Liaison Link to communicate across internal and external partners to the ARC, particularly those traditionally involved with recovery after a disaster.

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Information Management Support Services

Assessment and operational data required for effective management, including information about the scope of the disaster.

• Disaster Assessment Gather, analyze, interpret, and distribute accurate and timely information about the extent of damage, overall impact, and scope of the incident.

• Financial & Statistical Information Management Obtain accurate, timely and consistent statistical and financial information.

• Information Dissemination Captures data and information from a multitude of sources to analyze, synthesize, organize into logical formats, and disseminate reports internally.

• Analysis & Planning Review and analyze cross-functional information to discern operational trends and circumvent possible problems.

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Material Support Services  

Support activities and services necessary to conduct a disaster relief operation, including the securing of facilities, supplies and equipment.

• Facilities Manage the facilities and systems required to support the DRO. Look after and keep in good condition all appropriate resources.

• In-Kind Donations Fundraise for in-kind materials and supplies required for DRO.

• Invoice Review Verify receipt and accurate billing for all goods and services received by the DRO.

• Procurement Procure and/or replenish purchased or in-kind materials and supplies required for DRO.

• Life Safety & Asset Protection Provide environment that is as safe and secure as is reasonably possible.

• Transportation Look after and keep in good condition all appropriate resources, including, but not limited to, rental and national vehicles, wheeled storage and refrigerated units.

• Warehousing & Supply Manage the inventory of materials and supplies required for the DRO. Distribute, transport and/or install, as appropriate, materials and supplies.

• RT Communications Handles all two-way radio and traditional phone service on DRO.

• RT Networking Handles connectivity between DRO locations and NHQ.

• RT Computer Operations Handles all desk equipment (phones, computers, etc) from arrival to setup at DRO.

• RT Customer Service Supports end-users and issues equipment (including cell phones) to workers.

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Staff Services  

Activities and services necessary to ensure the ability of Red Cross staff, including spontaneous volunteers, to meet the needs of the people and communities.

• Workforce Planning & Acquisition Determine and acquire staff needed to carry out activities. Replace and release of staff members, as appropriate.

• Staff Relations Provide HR management services, as appropriate.

• Staff Support Provide support to staff members such as: lodging, travel arrangements, financial etc. Establish and maintain staff related records.

• Training Provide consultation, tools and training to support the other activities and the field in service delivery.

• Staff Health Ensure a healthy workforce by providing physical and mental health services. Determine appropriate staff assignments according to current health status.

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Organization Support

Support Elements of the American Red Cross that have a role in supporting disaster response and relief operations.

• Public Affairs Write press releases, take photographs, represent in the JIC/JOC, coordinate VIP visits, produce internal communications such as newsletters.

• Fund Raising Develop a Disaster Fund Raising strategy appropriate for the event, implementation of the Disaster Fund Raising plan.

• Response Investigations, Compliance, & Ethics Investigates allegations of fraud, waste and abuse. Ensures effective compliance with all applicable laws, regulations and policies.

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Arlington Red Cross
4333 Arlington Blvd
Arlington, VA 22203

Phone: 703.527.3010
Fax: 703.527.2705